WARRANTY

THE DAVE COOK KITCHEN TOOLS LIFETIME WARRANTY

The Dave Cook lifetime warranty is exactly what it says. A Dave Cook knife is built to last. But if for some reason, your Dave Cook knife is defective due to materials or workmanship, you can return it to us for repair. No matter where you bought it.

We will repair your knife, including parts, labor and or replacement with a new knife at our discretion. Keep in mind, repair is not always possible or practical. We will replace your knife with the same or one that is comparable if your knife is no longer available.

REPAIRS NOT COVERED UNDER WARRANTY

If your knife needs to be repaired, but doesn't fall under warranty, please send it to us. Don't try to repair it yourself. Self-repair will void your warranty, not to mention causing possible self-injury.

Reasons why repair wouldn't fall under warranty:

• Damage caused by misuse or abuse.
• Failure to care, clean and maintain your knife.
• Damage due to self-repair.
• Knife loss due to shipping to and from the Dave Cook factory
• Damage due to dismantling or tampering with your Dave Cook knife
• Sharpening your Dave Cook knife on a grinder.

HOW TO SEND YOUR KNIFE IN FOR REPAIR:

• Tell us who you are and what is wrong with your knife.
  Let us know what you think is wrong with your knife. Include your name, address, phone number and email address.
• Wrap your knife securely.
  Please put each knife in a sheath or wrap in cardboard to protect it during shipping. Pack it so the point will not cut through the packaging. You will get your sheath or cardboard back upon return.
• Packing up your knife.
  We prefer that you pack your knife in a box. A padded envelope may also work if the knife isn’t too heavy or bulky. Be sure to put packing around the knife so it sits securely in the package.
• Shipping methods.
  We recommend that you insure your package and send it by a certified receipt that can be tracked if necessary. This will help protect you against possibility of loss or damage to your knife. Note that knife loss, including shipping to and from the Dave Cook factory, is not covered under warranty.

Send your packaged knife to:

Dave Cook Kitchen Tools, LLC
Customer Service
10 Sunset Terrace
Sherman, CT 06784

RETURNS

We want you to be happy with your Dave Cook Knife. But if for any reason you are not satisfied, send your Dave Cook Knife back to us.

Please include the original receipt if you still have it and a short description of your reason for returning the knife.

If you paid by credit card, please include that number as we do not keep credit card information on file. We’ll also need your name, address and daytime phone number. We will refund your payment within one week of receiving your shipment.

If you haven't received a refund after one week, please give us a call, 860 - 938 - 2194
Monday – Friday 8:00 a.m. – 4:30 p.m. EST.

Please send your return to:

Dave Cook Kitchen Tools
Customer Service
10 Sunset Terrace
Sherman, CT 06784